Refresh Social Account Connections (Legacy)

The Legacy Social app will be active through the end of 2024. Post scheduling on the Legacy Social app ends November 1st, but you can edit posts and access your media library until December 31st. Switch to the new Social app for AI captions, Canva, Pexels, and more!
 

Refreshing your connections may be required if you change your password or login credentials, or if a connection expires for any reason. If your connections fail or require updating, it may cause social posts to fail and data to stop aggregating until you have refreshed the connection. You can simply update the connections by reauthorizing or connecting your profiles again. For more details, see the related article for Troubleshooting Social Media Posts Not Publishing. Don’t forget to re-enable profiles if necessary.

NOTE: LinkedIn profile connections expire every 90 days and will require you to reconnect relative accounts. 

Refresh a Connected Social Account

To reauthorize or refresh a social account, you will navigate to the Social app:

1. Click on the Settings tab at the top of the Social app, then select Social Accounts on the left-hand sidebar.
2. Click the Add/Update Account button at the top of the page.
   
   
   
   
3. A pop-up will appear. Select the profile you'd like to reconnect.
   
   
   
   
4. You will be prompted to log in to your account on the respective social network. If you have multiple accounts within each social network, make sure that you use the correct user logins for the profiles you want to connect or refresh.