Call Tracking numbers are included in the Marketing 360® Base Package. These call tracking numbers are set up by a provider called Bandwidth. If you are wanting to move to a different provider, then you have two options:
- Update your website and any marketing material containing the call tracking number and replace it with the number that the call tracking number was ringing to.
- You can find a new call tracking service to use. Instruct the new provider to reach out to Bandwidth, and see if the number is still available to port from Bandwidth into the new provider.
If you go with Option #2, then you will follow the steps below:
Porting Away From Bandwidth
The responsibility of initiating the port request, and following the proper port-out procedure is on the new/winning carrier. However, Bandwidth understands that assistance may be needed in ensuring that the port-out occurs without incident. All winning carriers should be directed to Bandwidth’s business rules online at http://bandwidth.com/legal. If further assistance is needed, the carrier may contact the port-out team at (855) 577-2929. Keep in mind, the Bandwidth port-out team works solely with other carriers (LECs), and not with end users directly.