As the Marketing 360® CRM continues to evolve, we're saying goodbye to CRM features whose functionality has been replaced by new, more user-friendly CRM updates.
Soon, we will be removing the Known Associates section in CRM Contact profiles. We encourage those who use this feature to take advantage of CRM Organizations in its place.
CRM Organizations lets you group associated contacts together by organization, and store organization details, all in one place.
Here's How You Can Navigate This Change
Think of all the associated contacts your company works with, such as contacts from the same company, agency, or supplier, and create new CRM Organizations to group those contacts together. Click here for a step-by-step guide on how to create CRM Organizations.
We are here to help. If you have any questions about this update, please reach out to your success manager or our submit a support ticket to our Support Team.