If you visit app.marketing360.com but the platform is not loading or opening for you, there are a few troubleshooting steps you can take.
1. Rule out permissions issues
If you log in to your Marketing 360® account and receive a "spinning wheel" message stating "Taking longer than usual", then it is likely due to a Permissions setting on your user account.
To fix this, an Admin or Owner will need to navigate to your user's permission settings to make sure your user account has Platform Access. Click here to follow the steps to edit your user permissions setting.
2. Make sure your internet browser is on the latest version
Check the settings for your internet browser (i.e. Chrome, Safari, Firefox) and see whether you are using the latest software version. If your software version is not the latest version, then you may see a message prompting you to upgrade to the latest version. If this is available, then you should download the latest browser update, then try accessing the platform again.
3. Make sure your operating system is on the latest version
Check to make sure your device's Operating System (i.e. MadOS, Windows 11) is operating on the latest software version. When an Operating System makes a software update, then their older software versions may experience errors on certain platforms and applications, including Marketing 360®.
To ensure that you can access the platform at all times, make sure your Operating System is on the latest version.
4. Try in a private or incognito window
If the platform does not open in your browser, then it can also potentially be an issue caused by your browser's cache or history. You can usually get around these issues by opening the page in a "private" or "incognito" window. After opening a new incognito window, enter app.marketing360.com in the URL bar and see if it opens successfully.
How to open a new private or incognito window:
5. Make sure all ad blockers and browser extensions are turned off
If you have an ad blocker, pop-up blocker, or another browser toolbar extension installed, then the Marketing 360® platform may not function to its full extent, as these third-party applications can sometimes interfere with the platform's functions.
Try temporarily turning off your ad blocker or any other extensions and see if the platform loads successfully.
6. Additional troubleshooting steps
If you have worked through the steps above but are still unable to access the Marketing 360® platform, then please submit a Support Ticket. In your ticket, please provide the details of what happens when you try to log on, and attach screenshots or a screen recording if possible. In addition, please note which internet browser, operating system, and device you are using.
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