We get these support requests sometimes and in those cases, the platforms are typically being a little stubborn about using old cached images and need a nudge. There’s an easy and effective self-service routine we recommend going through, before contacting us:
1. Facebook Debug Tool - Paste in the URL you plan to share and click the Debug button. If it doesn’t show the new, expected image, click the Scrape Again button.
2. Twitter Card Validator Tool - Paste in the URL you plan to share and click the Preview Card button. If it doesn’t show the new, expected image, add:
?clearcache
to the end of the URL field and click Preview Card again.
3. LinkedIn Post Inspector - Paste in the URL you plan to share and click the Inspect button. If it doesn’t show the new image, add:
?clearcache
to the end of the URL field and click the Inspect button again (LinkedIn uses OpenGraph, i.e., the sharing standard created by Facebook, so it should use that image).
If you follow the steps above and still run into issues, feel free to reach out to our Support team and we can assist you further.
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