Correctly Set Up Instagram Permissions

To ensure that your Instagram posts are successful, you will follow the proper setup and linking process. If you are troubleshooting an error, such as "Insufficient Permissions", reviewing these steps may help resolve it.

• Part 1: Check if you have "Select All" chosen when linking Instagram accounts
• Part 2: Check the connection status of your Instagram account to the specified Facebook page
• Part 3: Check the Business Integration Settings

Part 1: Check if you have "Select All" chosen when linking Instagram accounts

When you link an Instagram account, you'll want to always click Select All ONLY when you are redirected into Meta. To check if you have that already selected, follow these steps:

1. Navigate to Brand Settings.
2. Click Add New, then select Instagram.
3. Once this screen pops up, click on Edit Access. If you don't see this page, and are automatically directed to the linking page, follow the steps to reset your Meta permissions. Then restart from Step 1 here.
   NOTE: It's important to note this process will not link all of these accounts to Marketing 360®. When you get to the final step of linking an Instagram account, and are redirected back to the linking page, at that point you would only select the account(s) you want linked to that workspace.

4. From this step, there are two ways to proceed:

   • If you see the Instagram you want to connect in the list above, and it wasn't already selected, click Select All and proceed to Part 3.

   • If you do not see the Instagram account you want to connect in the list above, proceed to Step 2.

      

Part 2: Check the connection status of your Instagram account to the specified Facebook page

1. Open the Facebook page that should be linked to the Instagram account.

2. Click Settings on the left side menu.

3. If the Instagram does not display there, go through the process of linking the Instagram to that Facebook page there.

   If there is a button that says Review Connection, the original creator of the Facebook page will need to complete those steps. If they are unable to do so, or the original creator of the page is now known, you can set up a temporary Facebook page to connect the Instagram to instead, and get around this "Review Connection" request.

Part 3: Check the Business Integration Settings

You will follow this process directly after Part 1 as you continue to click through the Instagram linking process.

1. Click the blue Business Integration Settings hyperlink.
2. Click on View and Edit.
3. Then, ensure all toggles are turned on and any lists of accounts you see in there have all the accounts selected, just like in Part 1 of this article (you can click the - symbol at the top right of each list to select all). Verify that all of the accounts are registered in the drop-down.

4. Once you have verified all of the Business Integration Settings have been turned on, click Save and close the tab.

5. Next, navigate back to the previous tab of Facebook that was open. Once you are there, click OK. The setup wizard will take you out of Facebook and into the linking portal. From here you will select the account(s) that is connected to this brand workspace.
   NOTE: These tips will help prevent you from running into permissions errors going forward

6. Ensure the account isn't changed from a business account using the same steps from Part 1.

   When linking or troubleshooting other Instagram accounts, don't change the lists we previously asked you to click "Select All" for.

   Don't remove the connection between the Facebook page and Instagram account