Reset a Password for Your Marketing 360® Account

If you do not recall your password for your Marketing 360® login, then you request an email to set a new password.

• Request a new password
• If you did not receive the password reset email
• If you receive the email but the link doesn't work

Request a new password

To request a new password:

1. Visit app.marketing360.com.
2. Click Forgot password? on the login menu.
3. Enter your email addressed that you used to create your account, then click Reset Password.
4. You will receive an email titled "Reset password".
   
5. Click the Reset Password button in the email. This link expires 5 minutes after the email is sent, so you will want to open the email and follow the link as soon as possible.

If you did not receive the password reset email

1. Check your other folders
2. Check your spam folder
3. Add the email address to your safe senders list

1. Check Your Other Folders

If you do not see the email in your primary inbox, then it may have instead ended up in another "folder" or "tab" in your inbox. Sometimes, these are named Promotions or Social. Check the other folders to see if the email is there.

2. Check your spam folder

You should also check your Spam or Junk folder. If the email is indeed in your spam folder, then you should be presented with an option to mark the email as "Not Spam." By marking the email as "not spam," you will ensure that the emails from that address will not be flagged as spam in the future.

3. Add the email address to your safe senders list

If the email is not in any folders, including your spam folder, then you can try to add the email address to your "safe senders" list. This involves setting up a filter that directs your email server to always deliver the emails from that email address to your inbox.

You will add the email address noreply@notifications.mymarketing360.com to your safe senders list.

Filtering an Email Address in Gmail

1. Sign in to your Gmail account and click on the "gear" icon at the top-right corner of your inbox. This will open a drop-down menu where you will select Settings.

2. Once in your Settings panel, select Filters and Blocked Addresses at the top of the screen.

3. Click Create a new filter.

4. In the text box next to From, copy and paste our email address.

5. Click Create filter.

5. On the next screen, check the box labeled Never send it to Spam and click Create filter to save.

Filtering an Email Address with Yahoo! Mail, Outlook, and AOL, and More

You can create filters for specific email addresses in other email platforms by creating filters and managing spam settings.

• Yahoo! Mail
• Microsoft Outlook
• AOL Mail
• Apple Mail
• Thunderbird Email

4. Submit a Support Ticket

If you still are not receiving the verification email after following all of the steps above, then please visit this page to submit a Support ticket. Please include your account number (or business name, if you don't have your account number on hand), as well as the email address for the user account that you're trying to add. 

If you receive the email but the link doesn't work

Sometimes, users of the Microsoft Outlook or Office 365 email platforms may experience an error message upon clicking the link in the verification email. If this occurs, it is because you have "Safelinks" turned on in your email settings. When Safelinks is enabled, then the system scans the email for viruses, which includes viewing the link - when the system "views" the link, it counts as a "click," thus causing the verification link to expire.

To resolve this, you can follow these steps to temporarily turn off Safelinks. After doing so, you will want to re-send the email invitation. After successfully creating your account and logging in, then you can turn Safelinks on again.